Founding partner Kate Tarling is available for speaking engagements, both virtually and in-person. The typical format is a 40 min presentation and a 20-30 min Q&A. 

Popular topics include: 

A ‘fireside chat’ or Q&A

An informal conversation and Q&A about what’s involved in being more service-oriented, that can be tailored to the context for your org. 

Moving to Whole Service Leadership and Delivery 

We’ve all heard about agile, product centricity, transformation and customer centred culture. But what does that really mean? Services are powered by people and by technology. You can’t take one approach for technology without changing how people work and how the organisation operates. Whole service leadership and delivery starts by understanding your services and how they perform (including the technology, products and processes involved), establishing well-designed teams and leadership, shaping a portfolio of impactful improvement work and governance designed to radically improve decision making and risk.

Defining, Measuring and Achieving Service Success

This talk is about how to work as a whole and get the outcomes that you can - while often at the same time being asked to do less with more. It’s designed for stakeholders, teams and individuals involved in strategy, operations, change, research, design, and policy to form a shared view and alignment of what good looks like, from an outcomes, time, cost and effort perspective.

From Silos to Services: The Benefits Case

This inspiring talk includes stories and case studies from other organisations who are successfully making changes to operate in a more service-oriented way. It shares the results, the outcomes and other benefits, to answer the question ‘what do we get as a result of doing this?’ ‘What will we be able to do, do more of, or do less of, if we make these changes’? Given that being product and service oriented requires significant change to many teams, including finance, HR, and planning, this is a great eye-opener of the opportunities to come.

Please email info@theserviceorg.com and include your organisation, preferred dates, virtual or in-person conference and the intended audience.