Team
Kate Tarling is the founder and author of the best-selling book The Service Organization. We have worked with dozens of global companies and governmental organisations across hundreds of services.
Kate Tarling, founder and director
Kate Tarling founded The Service Org Group in 2012 to help service providers deliver more successful services, backed by a service-oriented operating model.
Before this, Kate served as a senior leader managing end-to-end services for mobile, landline, and internet service providers, utility providers, online gaming, and the public sector. She has successfully led and advised on major programmes focused on services in large-scale, complex environments in central UK government and global publicly listed companies.
She also teaches executive education at globally renowned institutions including Harvard University and University College London.
The Service Org Team
Kate is supported by a small team of recognised experts on client engagements and course administration. Kate leads and is always closely involved in all engagements.